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Delegated Password Reset

App showcase

Give approved operators a narrowly scoped way to resolve password and account-lockout issues.

The Delegated Password Reset app gives Help Desk teams, branch leads, or other approved operators access to only the users and actions they are authorized to manage. It improves response time without granting broad administrative access.

Intended audience

Teams or managers

Target scope

Administrator-defined users only

Required systems

Any target system

When to use it​

A branch office needs help with routine password resets and account unlocks, but waiting for central IT interrupts daily work. Granting the branch broad directory administration would create unnecessary risk.

How it helps​

  • Shows each operator only the users they are permitted to manage.
  • Restricts available actions to approved password-reset and unlock tasks.
  • Keeps routine work with the local team while maintaining an audit trail.

Outcome​

Routine access issues are resolved faster, central IT receives fewer repetitive requests, and delegated access remains controlled and accountable.

App preview​

Select a user and provide a new password. Submitting the form changes the user's password.